Service Quality in Supply Chain: A Review

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Author(s) Tarun K. Gupta | Vikram Singh
Pages 1395-1404
Volume 2
Issue 8
Date August, 2012
Keywords service quality (SQ), service quality in supply chain (SQS)

Abstract

Economic development of a country generally depends upon the growth amongst its agriculture, manufacture and service sectors. Part of service sector increasing day by day therefore quality of service is very important to maintain the economic growth of a nation. It is very easy to calculate the loss due to poor sale but it is very difficult to calculate the loss due to poor service quality. Good service always built up the confidence of the customer in the firm. In This paper the author has discussed the concept of service quality in supply chain and has given a core review. A three level development of service quality in supply chain has been explored and a relationship has been established between service quality, supply chain and service quality in supply chain.

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