FDBKaaS: A Cloud Based Multi-Tenant Feedback as a Service

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Author(s) Kapil Sharma | Manpreet Singh
Pages 593-599
Volume 3
Issue 5
Date May, 2013
Keywords Cloud Computing, Multi-tenancy, Service Level Agreement (SLA), SaaS


In this research work, a cloud SaaS based multi-tenant framework for feedback gathering and processing is implemented. The feedback from users helps the organizations to further enhance their services. Besides, providing feedback services to organizations; the proposed framework can also be used to gather feedback of other existing services. To implement few modules of this application, a Python based Google App Engine is used.

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