Information Technology In Jordan:E-Service Quality And Internet Banking

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Author(s) Nizar Al-momani | Dr.Bilal Almomani | Mohammed Omar
Pages 475-483
Volume 7
Issue 3
Date March, 2017
Keywords Information And Communication Technology (ICT), Eservice Quality, Internet Banking, Networks

Abstract

The ultimate purpose of this search is to evaluate consumer perceptions on quality of e-services and Internet banking adoption in Jordan. Results show that Internet banking users and non-users have different expectation towards e-service quality preferences. The implications are discussed and recommendations are made in order to improve Internet banking service quality in Jordan.

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